Understand people and deal with them better
Are emotions just touchy-feely stuff? Do I bring my emotions to work? What do I do when I feel ambushed and angry? How do I calm myself down when I get drawn into a heated discussion? How do I back up when I just said the wrong thing?
We will teach your employees to:
- Discover what emotions are
- Understand how to manage their personal emotions and manage other people’s emotions
- How to recognize when a storm is brewing
- How to stay civil when those around you are going ballistic
- Understanding fight or flight